Bundle with Love® Exchange Policy

Thank you for visiting the Return and Exchange page. We are committed to providing high quality products that support bonding with your baby. However, if you are having difficulty with your sling, please thoroughly read the instructions that were sent with your sling.  If you are still having trouble please contact us, as we are more than happy to assist you in any way we can by giving you advice on how to use and enjoy your sling. 

Keep in mind, time spend bonding with your baby in a sling is well worth the effort learning how to use your sling.

Exchanges

Sizing is so important for the best possible fit of a sling, however with the changes that your body undergoes before, during and after pregnancy, coupled with the variable size and weight of your baby, it can be hard to accurately predict your required sling size.  Therefore we realise that you may have to exchange your sling. Please consider an exchange for sizing issues before giving up and return the sling altogether.  Most people are very happy with one size up or down if they are not comfortable with their original size.  Determine the size of carrier you need by consulting our sizing guide.  Additionally, when shipping your sling to Bundle with Love for exchange, add as much information as you possibly can on the exchange form, this will assist us in helping you choose the correct sling size.

‘Condition of Carrier’ Policy

We will not accept for exchange any carrier that is damaged by being stained, cut, torn or altered in any way.  Nor will we accept a carrier that is unhygienic, by being dirty with spit up, lotion or other substances, faded or worn excessively, containing lint, animal hair, smelling of pet odour, cigarette smoke, perfume, lotion or other fragrances.  Any sling that does not meet the condition of carrier requirements will be sent back to the purchaser who will have to pay the shipping costs.  Shipping charges to return these items to the original buyer must be prepaid before the item will be sent.

We will exchange your sling under the following conditions:

• Be sure your sling complies with our ‘Condition of Carrier’ Policy
• Print a copy of the Exchange form from our website www.bundlewithlove.com
• Ensure a copy of the completed form will accompany your return.
• Be sure to include either a money order or a Paypal account email to cover the $5 US restocking fee.
• Exchanges must be in NEW condition, with all original packaging, i.e. tags, labels, sling instructions and shipping form. 
• The exchange must be received within 90 days of the original sale date. (This information is found on the invoice). 
• No returns will be accepted on sale items.  Exchanges only.
• After confirming the above actions, ensure that both the documents and the returned merchandise are packaged securely.

Please send your return to:

Bundle with Love®
83B Glen Park Dr.
Ottawa, ON
CANADA
K1B 3Z1

Manufacturing Defects

All of our products are inspected carefully and strictly checked for defects and damages prior to shipping to ensure that you received the highest quality sling possible. We want you to be satisfied with your purchase.  Should your sling develop a manufacturing problem within one year of shipment we may still be able to help by repairing/replacing your sling free of charge.

It is important to note that we will not repair or replace the sling due to normal wear and tear, defect of the sling case, and defect of the elastic toy loop or laundry mishaps.  If possible, your sling will be repaired, however should the sling defect be proven beyond repair we would replace your sling. 

Should the returned merchandise NOT meet our company repair criteria (please see the conditions mentioned above), there are 2 options:

Option 1: The item will be returned to the purchaser at the purchasers cost. 

Option 2: The item can be repaired after the cost has been established.  The minimum is $5.00.

Consequently, it is advisable to contact us to clarify the defect issue prior to shipping the sling.

We offer free shipping to the US on most products.  We charge $5 US flat fee per sling for within Canada and to other worldwide destinations.  All shipments are shipped using CANADA POST unless otherwise requested.  Additional shipping charges apply to all express shipping and tracked shipping methods.  Should you need to return or exchange your sling, we will not refund your shipping costs unless Bundle with Love has made an error, e.g. shipped the wrong sling or mislabelled the sling.  We also reserve the right to charge an additional handling fee of $5 for large orders. Please note that we will gladly ship your order to any country for which Canada Post offers insurance.

Damaged shipments from handling must be claimed with the freight carrier.  If any of the packing is damaged be sure to note this on the freight bill.

Once you have shipped your package, it must arrive at Bundle with Love to be considered returned. 

Lost packages are the responsibility of the buyer and any shipping disputes should be directed to the freight carrier used.

Should you need more information please contact us at www.Bundlewithlove.com